Job Description

Housing Officer

This is an excellent opportunity for a Housing Officer with experience in housing management, tenancy support, safeguarding and resident engagement to support vulnerable individuals and promote independent living.

If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Worker, Housing Support Officer, Tenancy Officer, Supported Housing Worker, Accommodation Officer, Hostel Support Worker, Key Worker, Residential Support Worker, Tenancy Support Officer, Supported Housing Officer

SALARY: £26,299 per annum + Benefits

LOCATION: Birkenhead, Wirral, North West England (CH41)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours total spread across Monday to Friday (with occasional requests to help cover evenings/weekdays)

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Officer to support vulnerable individuals experiencing homelessness and complex needs within a supported housing environment.

As a Housing Officer you will deliver high-quality housing management, tenancy support and safeguarding, ensuring residents are supported to sustain their accommodation and move towards independent living.

Working closely with residents, external agencies and stakeholders, the Housing Officer will manage tenancies, address anti-social behaviour, and coordinate access to support services such as mental health, substance misuse and welfare benefits.

This role requires strong communication, organisation and problem-solving skills, with a proactive and person-centred approach to delivering effective housing services.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Housing Officer include:

• Housing Management Delivery: Provide effective housing and tenancy management across allocated accommodation
• Property Inspections: Conduct regular property checks to ensure compliance with housing standards and health and safety regulations
• Resident Support: Offer guidance, signposting and access to external services to support resident wellbeing
• Tenancy Sustainment: Support residents to understand their rights and responsibilities and maintain successful tenancies
• Safeguarding Responsibilities: Promote safeguarding and ensure the safety of residents and staff at all times
• Risk Management: Maintain, review and communicate risk assessments and support plans
• Void Management: Ensure void properties are prepared and re-let promptly
• Income Management: Maximise rent and service charge collection
• Record Keeping: Maintain accurate and up-to-date records using internal systems
• Multi-Agency Working: Liaise with local authorities, support services and stakeholders to coordinate support
• Health and Safety Compliance: Carry out safety inspections and respond to incidents in line with procedures
• Resident Engagement: Build positive relationships, motivate residents and support progression into independent accommodation

CANDIDATE REQUIREMENTS

• Previous experience in housing management, tenancy support or supported housing
• Experience working with vulnerable individuals, including those with mental health or substance misuse needs
• Knowledge of safeguarding principles and risk assessment processes
• Experience managing anti-social behaviour and tenancy-related issues
• Strong communication and interpersonal skills with the ability to build effective relationships
• Good organisational skills with the ability to prioritise workload and manage competing demands
• Experience with record keeping, reporting and case management systems
• Ability to work independently and as part of a team in a dynamic environment
• Understanding of housing standards, health and safety and compliance requirements
• A proactive, flexible and person-centred approach to supporting residents

This role requires an Enhanced DBS check

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14535

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