Housing Officer

New Yesterday

Hours: 37 hours per week
Salary: £29,839 per annum
Location: Gloucester

Are you passionate about supporting older and vulnerable people to live independently within safe, well-managed homes?

Our client is seeking a Housing with Care Officer to deliver high-quality housing management services within their Housing with Care schemes. This is a key frontline role focused on resident wellbeing, effective tenancy management, and creating welcoming, supportive communities.

Key Responsibilities

Manage all aspects of tenancy management, including referrals, sign-ups, terminations, voids, and regular tenancy visits.
Support residents to maintain their independence and wellbeing through individual support plans, group activities, and signposting to relevant specialist services.
Hold regular customer surgeries and respond promptly to housing-related enquiries.
Carry out health & safety inspections, tenancy audits, and compliance checks, ensuring accurate record keeping at all times.
Work collaboratively with local authorities, social care teams, contractors, and partner agencies to achieve positive outcomes for residents.
Support income collection processes and monitor service charges effectively.
Encourage resident involvement and provide opportunities for customers to influence service delivery.
Act as a positive representative of the organisation, working in line with agreed values and service standards.About You

Experience working with older people or vulnerable adults within a housing, care, or support environment.
Sound knowledge of housing legislation, welfare benefits, and tenancy management.
Strong communication and interpersonal skills, with a customer-focused approach and the confidence to manage challenging situations professionally.
Full UK driving licence and access to a vehicle for work-related travel
Apply
Location:
Cheltenham
Salary:
£29,800 - £30,000 /annum
Job Type:
FullTime
Category:
Social Care

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