We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch.

This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy.

This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies.

The Role ·Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. ·Take ownership of a defined housing patch, understanding resident needs and local priorities. ·Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. ·Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. ·Serve legal notices (including NOSPs) and manage Introductory Tenancies. ·Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. ·Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. ·Lead on patch plans...