Title:Housing Income Officer Contract Type:Fixed Term (up to 9 months), FT, 35 hoursSalary:Starting from £34,381per annum (Londonweighted salary)or£30,386 per annum (Regional salary)Reporting Office:London, Stratfordor Manchester, Trafford(with occasional travel to West Ham Lane, Stratford Officefor team collaboration)Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location(hybrid working)Closing Date:11th May 2026Interview Dates:18th May 2026Start Date:22nd June 2026Please click here for the role profile(Role Profile - please note that for advertising purposes the role is known as?Housing Income Officer?but within the business the role is known as Customer Account?Lead) Benefitsinclude:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany moreEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.Join our Income Management Team at L&QThis is an exciting time to join us. At L&Q,werereshaping how we deliver services and our Income Management Team is key to this transformation and as a Housing IncomeOfficer,youllbe right at the centre of it.Youlltake ownership of a portfolio of accounts, working proactively to reduce arrears and maximise income. This is a fast-paced, contact role whereyoullbe speaking with residents daily, negotiating repayment plans, and making confident decisions to progress cases.Itsalso a role where legal action is sometimes necessary, andyoullplay an active part in preparing and referring cases forcourt andattending hearings whenrequired.If this sounds like you, we would love for you to apply!Your impact in the role:Managing your own portfolio of accounts, reducing arrears and minimisingbad debt.Negotiating and agreeing repayment plans with residents, in line with policies and pre-court protocols.Supporting residents to maximise their income, including signposting to welfare,employmentand money advice services.Attending court hearings whenrequiredHandling inbound and outbound calls in a high-volume environment.Takingappropriate actionto recover debt, including serving notices and playing an active part in preparing court applications whenrequired.Whatyou'llbring:Proven experience in customer service in a fast-paced, challenging environment.Excellent listening, influencing, and negotiation skills.The ability to stay calm and resilient in difficult conversations.Strong organisational skills, with the ability to prioritise and meet deadlines.Confidence in making sound, independent decisions.A strong background in debt recovery, arrears management, or income collectionwith an understanding of welfare benefits and how theyimpactresidents (Desirable)If yourequireany reasonable adjustments at any stage during this process, including application stage, please visit our website to reach out to us.About L&Q:Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health,happinessand security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties home, andwereproud to serve diverse communities across London, theSouth EastandNorth Westof England.People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework, which outlines our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q.At L&Q, we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out morehere.Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.Clickhereto find out more about L&Q and why you should join us!JBRP1_UKTJ