Housing Business Support Supervisor

5 Days Old

Housing Business Support Supervisor
Location: Lyndhurst (Hybrid - min. 50% office-based)
Salary: £35,646 per annum, pro rata (£18.48/hour)
Contract: Temporary (Fixed Term until 31st December 2026)
Hours: Monday–Friday (Covering service hours 08:00–17:15)
The Role
We are looking for a proactive supervisor to lead the Housing Business Support Administrative team. You will ensure high standards of service delivery while supporting the wider Housing Resident Services team during a busy 9-month period.
Key Responsibilities
* Manage and develop a team of up to 3 Business Support Officers.
* Leading evidence gathering, creating timelines, and drafting responses.
* Triage damp, mould, and disrepair reports to prioritise repairs.
* Act as a Data Protection lead, handling FOI and Subject Access Requests.
* Provide support to the Customer Service and Operational Planning teams, including handling telephone, web, and email enquiries during peak periods.
What You’ll Need
* Education: A-Level or equivalent (Essential); NVQ Level 3 in Business (Desirable).
* Experience: Proven track record in office administration and team supervision.
* Skills: Proficiency in Microsoft Office (Excel/Word) and experience with complaint management.
* Attributes: Highly flexible, able to multitask in a fast-paced environment, and a strong communicator.
To be considered for this role...
Apply
Location:
Lyndhurst
Salary:
£35,646 /annum
Job Type:
FullTime
Category:
Management & Consultancy

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