Location: Manchester M40 Hours: 37.5 per week Salary: £25,000 per annum Job Purpose To provide comprehensive administrative and operational support across housing management functions, including tenancy management, tenant support, allocations, safeguarding, and property management. The role focuses on delivering high-quality services to tenants while ensuring compliance with policies, procedures, and legal requirements. Key Responsibilities Tenancy Management Manage the full tenancy lifecycle including sign-ups, tenancy sustainment, and terminations Handle tenancy breaches and take appropriate enforcement action where required Follow legal processes for tenancy termination, including abandonment procedures, successions, and issuing notices (e.g. NTQs/S41s) Identify and respond to complex tenancy issues such as cuckooing, working in partnership with relevant agencies Ensure all actions comply with organisational policies and legal frameworks Tenant Support and Communication Act as a main point of contact for tenants via phone, email, and face-to-face interactions Provide early intervention support for rent arrears, agreeing realistic repayment plans to prevent escalation Offer advice on hous...