*Housekeeping & Guest Manager - Nottingham*

Ensure you read the information regarding this opportunity thoroughly before making an application. *About Us:* *As one of the UK’s fastest-growing hospitality brands, we provide 4-star short-term rentals in prime central locations across the UK. We’re looking for a Housekeeping & Guest Manager to oversee our Birmingham properties—someone reliable, organized, and committed to delivering exceptional guest experiences. * *This role is hands-on, you’ll play a crucial role in maintaining high standards of cleanliness and service. * *The role is 42 hours per week over 6 days, working 12-8pm. The day off is flexible but weekend working is required. * *Job Overview:* We are seeking a dedicated and proactive Housekeeping & Guest Manager to oversee the management and day-to-day operations of our apartment block, ensuring compliance, cleanliness, and exceptional guest and tenant experience. This multifaceted role combines property management with a strong focus on customer service for both short-term and long-term residents, providing a rewarding opportunity for a customer-oriented professional with strong organizational and cleaning management skills. *Key Responsibilities: * *1. Apartment Cleaning (Short-Term Rentals): * * Complete apartment cleans and lead the cleaning team to prepare and clean apartments following guest checkouts, ensuring each unit meets the required cleanliness and presentation standards. * Inspect cleaned apartments to ensure they are ready for new guests and meet all quality expectations. *2. Guest Experience Management (Short-Term Rentals): * * Provide exceptional customer service to arriving short-term rental guests, creating a positive and welcoming experience. * Handle guest check-ins and check-outs, ensuring a seamless process, addressing guest inquiries, and resolving any issues promptly and professionally. *Excellent customer service and interpersonal skills.* * Ability to work independently, as well as part of a team? * Strong organizational and multitasking skills. * Flexible and adaptable approach to work, with the ability to handle varying daily demands. * *Experience in cleaning management or hands-on cleaning tasks is a plus.* * Basic knowledge of health and safety regulations applicable to property management. What We Offer: * Competitive salary of £26,500 per annum. * 42-hour work week with a dynamic and engaging work environment. * Opportunity to make a positive impact on both guest and tenant experiences. * Supportive management team and career growth opportunities. If you are passionate about delivering exceptional customer service, maintaining high standards of compliance, and ensuring a welcoming living environment for guests and tenants, we would love to hear from you! Job Types: Full-time, Permanent Pay: £26,500.00 per year Experience: * management: 1 year (preferred) Licence/Certification: * Driving Licence and a car (required) Work Location: In person Reference ID: MPH-Birmingham