Reception Manager Central London Boutique Hotel We are currently seeking a dynamic, experienced, and hands-on Reception Manager to join our vibrant team at a beautifully appointed 72-bedroom boutique hotel in Central London. Exciting times are ahead we are undergoing a full refurbishment, and this is a unique opportunity to be part of a new chapter for the hotel. Experience in managing front office operations during refurbishments will be a strong advantage. This role requires a manager who is fully engaged on the floor, working alongside the team, and taking real ownership of training and development. This is not a desk-based role . If you are not motivated by coaching and leading from the front, this position will not be the right fit. We are also looking for someone who is flexible and adaptable, with the willingness to step in and cover shifts as needed. Being available to support your team when operations require it is a key part of this position. About the role As Reception Manager, you will lead the Front Office team, and act as a key figure in creating smooth, welcoming guest experiences. You will report to the Rooms Division Manager and collaborate closely with other departments to ensure operational excellence. A high priority for this role will be training and mentoring the reception team . Our newly promoted Rooms Division Manager has identified a need for structured guidance and support across the department. The successful candidate must be someone who takes pride in building team confidence, addressing skill gaps, and nurturing a strong service culture. The reception area also includes a small bar, which falls under your supervision as part of daily operations. Requirements Managerial-level knowledge of Opera Cloud PMS Proven experience in a Reception Manager or Front Office leadership role A guest-focused leader with strong communication and team management skills Genuine passion for training, mentoring, and developing people Ability to lead by example and work closely with the team in day-to-day operations Calm under pressure, solutions-focused, and highly organised Confident with rota planning, basic payroll, stock ordering and invoice reconciliation Willingness to step in wherever needed to support the smooth running of the hotel Comfortable collaborating with other departments, including housekeeping and F&B Personal integrity, initiative, and a positive team mindset Flexible and adaptable, particularly during periods of operational change Your impact Deliver a hands-on presence at Reception, working shoulder to shoulder with your team Take ownership of team development through structured training, coaching, and support Ensure a high level of guest satisfaction from arrival to departure Maintain efficient, well-organised reception and lobby operations Supervise the reception bar area as part of your daily duties Support cross-departmental communication and cooperation Adapt to changing needs and layouts during our refurbishment Why join us? Be part of a passionate and growing team during an exciting period of investment Help shape the guest experience and team culture as we refresh the hotel Work in a collaborative environment that values initiative, learning, and leadership Meals on duty, uniform and dry cleaning provided, a competitive salary plus a performance-based bonus If you are passionate about hospitality, eager to lead from the front, and genuinely enjoy developing people, we would love to hear from you. Should you not be successful, we will hold onto your CV for 6 months in case a suitable alternative vacancy comes up. If you do not wish this, please let us know in the application.

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