Company Description We are looking for a Guest Service Manager to join our TRIBE as we launched our first TRIBE Hotel into the London market in the Summer of 2022. Conceived for a new type of traveller, its all about the mix. Unapologetic modern designed hotels that confidently mix n match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you dont. We are looking for someone whos curious, caring and conscious attitude will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier. Job Description What youll do Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless TRIBE experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again. Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups. Qualifications What we are looking for Hotel or leisure related experience in a similar role If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage. Individuals. Youre looking for a place where you can be you. Passion for hospitality whether thats a drink, a meal, an event or a bed for the night. Youre all about having a positive impact on the people you interact with, leaving them with a memorable experience. Youre not precious. We leave our egos at the door and help the team. Youre up for doing things differently and trying (almost) everything once. If we got stuck in a lift together wed have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm. You are a born optimist, who always put our guests, colleagues, and communities first. You are your authentic self. You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment. Additional Information What's in it for you... The opportunity to head up an exciting hospitality concept that is new to the London market. Join an innovative, fast-growing, international group thats committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team thats very passionate about creating great hospitality experiences. A competitive package and plenty of opportunity for development. We look forward to welcoming you to the TRIBE !

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