The Trafalgar St. James Part of Crimson Hotels,  The Trafalgar St. James, Curio Collection by Hilton  is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop Bar and Rockwell that pride themselves in the quality of service that they provide.

The Role

The Trafalgar St. James is looking for a high-spirited and organized individual to join our team as a Host. The Host will be the first point of contact for our guests, responding to all queries in a timely and professional manner in person, by telephone, and by email.

As a Host you will also - but not be limited to:

Warmly welcoming and seating arriving guests, ensuring their exceptional experience throughout their visit.

Collaborating seamlessly with team members to facilitate swift and efficient communication and service.

Reporting and promptly addressing any comments, VIP arrivals, or departures as they unfold.

Handling guest feedback efficiently and communicating it to the Manager or the Shift Supervisor.

Demonstrating an in-depth knowledge of our menu offerings and services, seizing opportunities for upselling and promotion when appropriate.

About you

You’re warm, welcoming, and genuinely enjoy making people feel at ease. With excellent communication skills and a natural ability to stay calm under pressure, you’re the first friendly face our guests see — and you make that first impression count. You thrive in a fast-paced environment, have a keen eye for detail, and take pride in providing seamless, attentive service from the moment someone walks through the door.

While prior experience in a similar role is preferred, we place a higher emphasis on your attitude, interpersonal skills, and commitment. Rest assured, we'll equip you with the tools you need to succeed in this role.

The Trafalgar St James

The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof.

Why join the Trafalgar St. James Team?

As part of our team, you’ll have access to a range and benefits, including:

Health & Wellbeing Cash Plan

Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career progression

Dry cleaning and uniform laundering on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes to celebrate your achievements

Refer a Friend incentive

Discounts in our F&B Outlets: Rockwell and The Rooftop

MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St. James is for you.

I n line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.