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Role: HomeLink Advisor

Contract Type: Fixed term/ Secondment opportunity until 26 March 2026

Working Hours: 37 hours per week, Monday – Friday between 8.30am-4.50pm

Worker Hybrid Worker

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Job Description

Role: HomeLink Advisor

Contract Type: Fixed term/ Secondment opportunity until 26 March 2026

Working Hours: 37 hours per week, Monday – Friday between 8.30am-4.50pm

Worker Hybrid Worker

Salary: Grade D - £26,824 (level one) rising to £27,694 (level three) per annum

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven, and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About The Role

As the Homelink Advisor, you will be verifying the eligibility of applicants joining the housing register whilst ensuring applicants are placed within appropriate priority bands according to the allocation policy and providing quality customer advice on a wide range of housing options.

You’ll be responsible for the preparation of the weekly advert for all available properties, across the partnership and applying the correct eligibility criteria to all advertised properties, and maintaining effective liaison and relationship building with internal and external representatives.

About You

The ideal candidate will have:

• Experience of working in a housing environment and an ability to learn.
• Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times. Particularly regarding qualification and eligibility of applicants for social housing in accordance with allocations policy.
• Demonstrated a firm but fair approach to managing, customer services and relationships whilst maintaining a professional attitude. Evidence of carrying out individual assessments to determine, qualification, eligibility for social housing.
• Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
• NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing.
• Good interpersonal skills and a proven ability to communicate effectively at all levels.
  
  

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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