Home Ownership Manager

New Yesterday

The Vacancy

Leading the Home Ownership Team as our Home Ownership Manager, you'll be ensuring that the team deliver excellent services to our customers. The Home Ownership Team provide housing management support to Aster leasehold and shared ownership customers, and we also process Right to Buy and Right to Acquire applications for existing customers to enable them to become homeowners.

As the lead for the team, you'll be ensuring that objectives and targets are developed, set, implemented and reviewed regularly. You'll use performance monitoring and management to ensure that an effective service is provided.

Responsibilities within the role will include -
About you

You will come to the role as an experienced housing leader, understanding the challenges of leading a remote team. You'll be able to provide demonstrable experience and understanding of home ownership customers and their needs.

You will also need to support the team through this period of change, with empathy, understanding but also giving assurance and expectations.

You'll be experienced in service delivery, process improvement and budget maintenance, being able to demonstrate through previous experience how you have led a strong and effective team.

You will be able to show how you have worked with challenging and vulnerable customers and achieved successful results for them and your team.

You will ideally be a professional qualified member of CIH.

This is a hybrid role, so you can base yourself from home if you wish. The role will require you to travel within our operating region to support the team, so you'll require a full UK driving licence and access to a vehicle for work purposes.

Our core operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London, although we continue to expand into other areas.

What's in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

You will be required to undertake a basic DBS check if successful.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. #J-18808-Ljbffr
Apply
Location:
Devon And Torbay, England, United Kingdom
Salary:
£80,000 - £100,000
Category:
Other

We found some similar jobs based on your search