Job Title: Helpline Advisor Location: Dover (9 minutes from station, free parking available) Contract: Permanent Hours: 35 hours per week (rotational shifts between 8am–8pm) Salary: Starting at £25,710, rising to £28,670 after 6 months

Our client is seeking compassionate and professional Helpline Advisors to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others.

About the Role: You’ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also escalate safeguarding concerns and maintain service KPIs (note: this is not a sales role).

Key Responsibilities:

* Handle inbound support calls with empathy and professionalism

* Escalate safeguarding issues appropriately

* Signpost callers to relevant departments and services

* Maintain accurate records and meet performance standards

What We’re Looking For:

* Previous experience in a call centre or customer service role preferred

* Awareness of safeguarding practices beneficial

* Excellent verbal communication and listening skills

* Ability to work flexibly across rotating shifts

* Strong attention to detail and time management

Training & Benefits:

* 5-week training programme (classroom and supported calls)

* Hybrid working available after 3 months (typically 1 day/week in office)

* 8% non-contributory pension

* Extra annual leave per year of service (up to 5 years)

* Perkbox rewards and £500 referral bonus

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