Helpdesk Resource Coordinator

10 Days Old

We are March the UKs leading provider of critical engineering services. Our expertise as a multi- disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear. As the Helpdesk Resource Coordinator, you will with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division. Key Responsibilities Accurately and efficiently logging of all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. G...
Location:
Glasgow
Salary:
not provided
Category:
Customer Service & Support

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