Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients’ buildings in tip-top shape. We’re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We’re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You’ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you’ll play a key role in making sure our projects stay on track. If you’re a problem-solver with a knack for systems, we’d love to have you on board! Key Responsibilities * Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. * Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. * Assign tasks to engineers, update job statuses, and keep everything logged properly. * Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. * Keep an eye on system data, whip up reports on job p...