Job Title: Helpdesk Administrator Location: Rutherglen, Glasgow Contract: Full-time, permanent

Job Purpose: To provide efficient administrative and operational support to ensure the smooth running of the facilities contracts within the MTS FM Operation.

Aims and Objectives: Focus on team behaviors to achieve significant results and support Dalkia in maintaining its industry-leading position and reputation with customers.

Key Responsibilities and Accountabilities: Perform day-to-day administration related to the Help Desk Facility as directed by the Helpdesk Supervisor. Take pre-authorised actions to resolve issues and ensure smooth operations. Assist in compiling various reports and communicate daily with engineers and service providers. Ensure accurate completion and updating of worksheets, both electronically and manually. Log and categorize incoming calls according to Help Desk Operating Procedures. Support office duties while understanding and meeting contractual obligations. Log, schedule, and program all Pre-Planned Maintenance (PPM) tasks for facilities contracts. Issue, receive, and input maintenance information into systems like Concept Evolution or other CAF...