Helpdesk Administrator - Mechanical & Electrical

Permanent basis

Based in Romford

Office based 5 days a week

£30K Annual Salary

Responsibilities:

Compliance & Reporting * Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review. Client & Team Communication * Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution. Database & Record Management * Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems. Helpdesk Support & Issue Resolution * Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals. Process Improvement & Support * Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades. Scheduling & Resource Coordination * Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors. Work Order Management * Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritised, scheduled, and completed within agreed service-level agreements (SLAs).

Ideally must have :

Previous experience in a busy construction environment.

Also previous experience using the CAFM System