Helpdesk Administrator - Shifts

New Today

Optical Express is one of the World s leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. The roles can be based in our Glasgow city centre office, or our Cumbernauld office. The role will involve supporting both the head office and operational areas of the business; The role requires visits to our sites throughout Scotland so a driving licence is essential. Candidates will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment. Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required, as some weekend work will be involved. Responsible for the Installation, configuration, and maintenance of computer hardware, software, networks, mobile devices, and printers. Taking end-to-end ownership of IT tickets, including communication and technical resolution. Good experience with Active Directory - adding user accounts, troubleshooting, user network access permission, AD account administration etc. Visiting company locations to provide on-site support and collaborating with team members during projects. Responsible for managing mobile devices, configuration, and troubleshooting any issues. Experience in troubleshooting MS Windows 10, 11 as well as Office 365. Microsoft accreditations such as MCP and / or MCSE and ITIL would be advantageous. The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment. Creating and applying user groups, permissions and settings using NTFS and Windows Group Policy. Tracking asset management by managing stock, issuing items and maintaining records. State of the art, modern working environments 33 days annual leave Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme
Apply
Location:
Glasgow
Job Type:
FullTime

We found some similar jobs based on your search