Monday to Friday 8:00am - 5:00pm Office Based in Sydenham £27,000 - £30,000 per annum (depending on experience) Our client, a leading building and maintenance company, are looking to recruit a help desk administrator to join their small team. In this role you will be reporting into the help desk supervisor and will log, respond, plan and organise the full life cycle of all facilities management work, from customer enquiry to job completion. You will deliver excellent customer service, interpret and manage work orders through their internal system ensuring that SLAs and KPIs are met whilst providing administrative support where necessary.

Main Responsibilities/Duties Include: First point of contact for incoming calls and services requests received by telephone and email. Interpret and log requests, inputting details into an in-house system, provide tracking and regular updates to the status of the request through to work completion status in line with Service Level Agreements (SLAs). Sort and dispatch calls to engineers or sub-contractors based on the correct skill set, geographical location and service delivery arrangements. Manage workload - replanning/reassigning - as required in line with demand. Plan daily workload and PPM for engineers and sub-contractors using availabl...