Hell's Kitchen Floor Manager

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Hell's Kitchen Floor Manager The Cumberland Contract: Full Time
Payment: Salaried
Salary: £32,000 per annum + tronc Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell's Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table.
Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service.
Recreating the tension of the show's famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show's world-class chefs.
More than a meal, Hell's Kitchen offers guests a front-row seat to the ultimate dining performance in one of London's most sought-after locations, The Cumberland champions the city's cultural and music scene, inspired by its rich history of housing music legends.
What you'll be doing
As Floor Manager, you'll be the heartbeat of the dining room - leading the team, coordinating service, and ensuring guests leave with memories of an exceptional experience. You'll support the Assistant General Manager in delivering operational excellence while maintaining the high standards and energy expected of a world-class, theatrical restaurant.
This is a role for someone who thrives in a high-pressure, high-profile environment and takes pride in inspiring teams and exceeding guest expectations.
Leading the front-of-house team to deliver flawless service, from pre-service prep to final guest farewell
Supporting the Assistant General Manager in the day-to-day operation of the restaurant
Maintaining seamless communication between front and back of house to ensure every service runs smoothly
Coaching, mentoring, and motivating team members to achieve excellence in service and engagement
Proactively managing guest experiences and resolving issues with professionalism and confidence
Supporting recruitment, onboarding, and training initiatives to build a strong, high-performing team
Driving operational standards, ensuring compliance with health, safety, and food hygiene regulations
Monitoring and reporting on team performance, productivity, and service metrics
What you'll bring
Proven experience in a supervisory or leadership role within a premium, high-volume restaurant
A passion for exceptional, five-star guest experiences
Strong leadership and people management skills - you inspire, motivate, and empower your team
Excellent communication skills with the ability to influence and engage both guests and colleagues
Calm, adaptable, and decisive under pressure
Commercially aware with an eye for detail and service excellence
Enthusiastic, professional, and committed to delivering extraordinary hospitality
What you'll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.
In fact, we're so committed to this that our ‘People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
Refer a Friend – Earn up to £1000 when friends join our team
Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.
On-Site Mental Health First Aiders
24/7 Employee Assistance Line – Free, confidential advice
Be Well Platform – Our Online fitness and wellness resources
Gym Discounts & Cycle to Work Scheme
Recognition & Community – We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
‘Wonderful People' Awards – Monthly, quarterly, and annual recognition
Social & Seasonal Events – Fun, inclusive celebrations
People Council – A platform for every voice
Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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Location:
London
Job Type:
PartTime

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