Assistant General Manager About Heard

Heard is a new smashed burger concept from two Michelin-starred chef Jordan Bailey , created to take an everyday classic and make it exceptional. After years in fine dining, Jordan brings chef-level skill, bold flavour, and premium ingredients to smash burgers - served fast and without compromise. Following a year touring the UKs biggest events, Heard has landed in Borough with its first restaurant, pairing signature burgers and beef salt fries with low-intervention wines and local craft beers. Heard is on a mission to redefine fast-casual dining.

Role Overview As Assistant manager, youll be the right hand of the general manager- leading the team, ensuring exceptional guest experiences, and driving performance across service, operations and financials. Youll set the tone for energy, quality, and culture every shift, working closely with central teams to bring the Heard vision to life. Key Responsibilities Lead the team to consistently deliver high-energy, high-quality service with speed, warmth, and precision.

Build, coach and retain a high-performing team who embody Heards values.

Own daily briefings and ensure everyone is aligned on service standards, product knowledge, and goals.

Create a welcoming, professional environment where guests and staff feel genuinely cared for.

Collaborate with the culinary, ops and marketing teams to improve performance, guest experience, and site-level execution.

What Youll Bring Proven experience as a GM or strong AGM in a high-volume, fast-paced restaurant or premium fast-casual environment.

Excellent leadership and coaching skills - you know how to get the best out of a team.

Strong proven understanding of hospitality operations - confident with P&L, stock, scheduling, and compliance.

Calm under pressure, solutions-focused, and obsessed with delivering great

What We Offer £40,000 - 45,000 per annum including service charge (DOE)

5.6 weeks paid holiday (inclusive of public holidays)

Free meals during shifts

Staff discounts and socials

Direct involvement in shaping one of Londons most exciting food brands

Ongoing training and internal progression opportunities

Why Work With Us Career Progression - Clear pathways and internal promotion opportunities

Competitive Compensation - Competitive pay and transparent tronc

Work-Life Balance - Respectful rota planning and fair scheduling

Development Opportunities - Ongoing learning and leadership exposure

Inclusive Culture - Diverse, welcoming, and people-first environment

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