Healthy Homes Coordinator

11 Days Old

We are currently working in partnership with a Housing Association based in the West Midlands , who are recruiting for a Healthy Homes Coordinator on a temporary six-week contract with the potential to be extended. The position is due to start immediately, with a negotiable hourly rate of pay dependant on experience.
The ideal candidate will have strong planning and coordination skills, excellent communication and IT abilities, and experience in housing or a similar environment and must have previous experience using Dynamics 365 .
Duties will include (but are not limited to):
Liaising with internal colleagues and customers in order to raise and book in works
Taking inbound calls from customers to understand their requirements, following up issues by raising works
Responsibility for the end-to-end process of maintenance issues, including damp & mould, ensuring timeframes are adhered to
Updating trackers to ensure that once an issue is raised, the right processes are followed until completion
Ensuring a customer focused approach, liaising with tenants and getting a proper understanding of their requirements
Experience and Expertise required:
Experience planning and coordinating works within housing, construction or FM
Strong customer communication skills, including handling inbound calls and booking appointments
Ability to manage end-to-end maintenance cases, including damp and mould, within set timeframes
Confident IT skills with essential experience using Dynamics 365 and familiarity with systems like Total, EAM and Microsoft 365
Strong organisational skills with the ability to prioritise, adapt to change and maintain accurate records
Rewards and Benefits:
Hybrid working 3 days working from home
Working hours :
37.5 hours per week
Monday Friday
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Dont forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

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Location:
Wolverhampton
Salary:
not provided
Job Type:
PartTime
Category:
Management

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