Head Receptionist

New Today

Position Available: Full-Time Senior Receptionist
We are seeking an experienced and highly polished Head Receptionist to be the first point of contact at IGNI, shaping each guests journey from the very first interaction.
As the face of the restaurant, you will embody our philosophy of precision, warmth, and refined hospitalityensuring every guest experience begins and ends seamlessly.
What Were Looking For
Proven Experience Previous experience as a Senior Receptionist or Host/Hostess in a fine dining or luxury hospitality environment
Exceptional Guest Focus A natural ability to create meaningful, memorable first impressions and build rapport with guests
Composure & Presence Calm, confident, and polished, with the ability to manage a busy reception with grace
Attention to Detail Highly organised with a meticulous approach to reservations, guest preferences, and service flow
Strong Communication Skills Clear, professional, and warm communication across phone, email, and in-person interactions
Leadership & Accountability Ability to lead the reception team, set standards, and ensure consistency in guest experience
Passion for Hospitality A genuine enthusiasm for delivering excellence and elevating every aspect of the guest journey
Key Responsibilities
Lead and manage the reception team, ensuring a warm, professional, and seamless guest welcome
Oversee all reservations, managing bookings, confirmations, and guest requests with precision
Maintain and develop detailed guest profiles, recognising returning guests and personalising experiences
Coordinate closely with the floor and kitchen teams to optimise table flow and timing
Handle guest enquiries, special occasions, and feedback with care and professionalism
Ensure the reception area reflects IGNIs standards at all times
Support with training and mentoring junior hosts, fostering a culture of excellence and consistency
Act as a key liaison between guests and the wider team, ensuring clear communication throughout service
What Youll Receive
Competitive pay + shared service charge
Delicious and wholesome team meals
50% discount on food and beverages across the Creative Restaurant Group portfolio
Tailored training and development opportunities
A day off on your birthday
Annual Christmas party
Referral bonuses
Wagestream access
28 days paid holiday
A culture that champions growth, creativity, and excellence
Additional Information
Applicants must have the legal right to work in the UK without sponsorship.
Our Philosophy
Created to ignite, driven to evolve.
At IGNI, fire transforms everythingand so do we.

TPBN1_UKCT
Apply
Location:
London
Job Type:
FullTime

We found some similar jobs based on your search