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About Uphold

The Web3 economy will redefine how financial value is managed and exchanged - with much of this activity shifting towards blockchain networks and digital assets.

About Uphold

The Web3 economy will redefine how financial value is managed and exchanged - with much of this activity shifting towards blockchain networks and digital assets.

Founded in 2013, Uphold is a Web3 financial platform that supports almost 300 digital assets, serving as a Regulated Gateway to the Web3 economy.

With integrations with 27 blockchain networks and a robust trading engine connected to 30 underlying venues, the Uphold platform enables users to trade ‘Anything-to-Anything’ with competitive pricing and deep liquidity.

To date, Uphold has facilitated over 120 million transactions worth $40 billion, serving 10 million customers across 150+ countries.

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

The opportunity

Uphold is looking for a Head of VIP to join our VIP Engagement Team. This is an exciting opportunity where you’ll get to lead a dedicated team focused on our highest-value individual users. You will drive increased revenue, higher customer lifetime value (LTV), and improved retention rates by delivering personalized service, proactive relationship management, and bespoke offerings.

Primary Responsibilities

• Set the direction for VIP Engagement, ensuring the team focuses on revenue growth, retention, and product adoption.
• Monitor and increase the lifetime revenue of top-tier VIPs through cross-sell/upsell initiatives, improving retention and ensuring long-term loyalty.
• Direct oversight of VIP Account Managers, setting targets, monitoring performance, and ensuring the team operates with a high level of precision and personalized service.
• Lead initiatives such as the VIP referral program, VIP-only product releases, and elite engagement events. Deliver a tailored product and service portfolio for VIPs.
• Regularly analyze VIP user behavior to make data-backed adjustments to engagement strategies.
• Provide regular reports on progress against KPIs, including revenue growth, retention and churn rates, directly to the VP of Retention and other senior stakeholders.
  
  
  

• Proven track record in driving revenue growth through personalized engagement strategies in fintech or high-value customer segments.
• Experience in managing top-tier accounts, with the ability to navigate complex customer needs and drive results.
• Strong analytics skills to interpret data and adapt engagement strategies accordingly.
• Ability to lead high-impact projects and align customer engagement efforts with broader company objectives.
• Fluent written and oral English skills.
  
  
  

• Fluency in cryptocurrencies or other digital assets as they are core to our business.
• Community talks, certifications, and/or blog posts on your interests and research.
• Open-source project contributions of any kind, such as tools developed to solve specific problems you’ve had or fixing issues on existing projects.
  
  
  

• Annual bonus program based on individual, team and company performance.
• Home office stipend for a productive setup.
• Generous PTO, healthcare, and employee assistance programs.
• Engaging events and celebrations.
• Well-stocked office kitchen with a foodie culture.
  
  
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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