Head of Venue Hire and Visitor Experience

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Head of Venue Hire and Visitor Experience

Job Summary

Come and join a vibrant and dynamic team at Mall Galleries as Head of Venue Hire and Visitor Experience. A brilliant role selling our wonderful gallery space, delivering an exciting events programme and leading our Visitor Experience team.

Job Description

The Federation of British Artists (FBA) is the national centre for figurative art based at Mall Galleries in Central London. In addition to the FBA exhibitions, the gallery is available for hire and, through our commercial hires, we host a varied and dynamic programme of events. The Head of Venue Hire and Visitor Experience will lead the sale of the venue to external clients, deliver our events programme, and manage the Visitor Experience and Duty Management team. The post holder will be responsible for identifying and securing venue hire clients, acting as account manager and delivering those events, and nurturing and cultivating new clients. You will also manage the Visitor Experience (Front of House) team.

Responsibilities

  • Work with the marketing team to deliver and plan digital marketing initiatives and proactive sales activities.
  • Work closely and collaboratively with internal stakeholders to ensure best use of the overall venue diary, maximising income but also allowing for a full programme of events.
  • Manage the Events and Venue Hire Co‑ordinator.
  • Ensure all Health and Safety policies and Gallery regulations are complied with by external clients.
  • Work closely with the Art Services Manager and Technicians to ensure smooth operations during install, de‑rig, periods and handover between events.
  • Champion best practice in customer service, ensuring the visitor experience.
  • Manage the relationships between third‑party and Gallery suppliers.

Requirements

  • Proven experience in event sales and delivery in a similar environment.
  • Ideally experience of leading front of house teams.
  • Experience of line management.
  • An appreciation for the visual arts.

Contact

Contact for more info: tomking@mallgalleries.com

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Apply
Location:
Greater London, England, United Kingdom
Salary:
£150,000 - £200,000
Job Type:
FullTime
Category:
IT & Technology

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