Team Prevention & Health Improvement

Working Pattern - Hybrid 2 days per week in any of the Vitality time hours. We are happy to discuss flexible working!

Top 3 skills needed for this role :

• Partnership relationship and performance management (service and operational excellence)
• Commercial astuteness (delivering on key cost experience and outcome measures)
• Mental Health and Physio Clinical Pathways experience (clinical qualifications not essential)

What this role is all about :

We're seeking someone brilliant to lead our mental health talking therapies and physiotherapy provider partnerships. This is a senior hands‑on role where you'll set strategic direction while ensuring operational delivery.

We’d like you to drive our Everyday Care (EDC) therapy partnerships and help shape our care pathways and proposition to support our UK Health and Life insurance businesses to improve access, experience, cost efficiency and clinical outcomes. If you’re a proactive leader who combines strategic vision with practical execution and great relationship and stakeholder management skills we’d love to hear from you!

Key Actions

• Strategic Development : Shape and evolve our member offer through partnerships with key clinical providers delivering integrated triaged primary care pathways
• Operational Excellence : Oversee day‑to‑day partner management performance optimisation and governance
• Stakeholder Engagement : Act as the primary interface between partners and Vitality's operational product governance journey and servicing teams
• Portfolio Leadership : Initially focused on mental health and physiotherapy partnerships including remote and face‑to‑face care providers, triage platforms and self‑care tools, with scope to expand as the EDC portfolio evolves

What do you need to thrive

• Healthcare provider or partner management experience – previous operational and/or clinical experience working for or with primary care and/or digital health providers, ideally in mental health and physiotherapy
• Healthcare domain expertise – ability to innovate design and deliver commercially viable patient‑centric healthcare pathways and services with experience in implementing or overseeing care delivery governance
• Excellent interpersonal skills – driving win‑win outcomes through shared goals, commercial negotiations and effective, efficient communication
• Technology savvy and digital CX mindset – to understand and critically evaluate partner solutions and member journeys and work effectively with technology and journey teams for delivery
• Effective operational delivery – combining project management, change management, continuous improvement and process management skills with excellent cross‑functional team leadership
• Data driven – ability to effectively analyse and report on data trends from partners and work with teams to proactively identify issues and trends
• Personal – able to work in a fast‑moving environment dealing with multiple stakeholders, effectively managing own and team member resource prioritisation. Great with numbers and working to commercial targets, proficient with intermediate Excel skills for analysis and reporting. Self‑driven and role‑modeling Vitality’s values

So what’s in it for you

• Bonus Schemes – a bonus that regularly rewards you for your performance
• A pension of up to 12% – we will match your contributions up to 6% of your salary
• Our award‑winning Vitality health insurance with its own set of rewards and benefits
• Life Assurance – four times annual salary
• Extensive benefits range – please visit our careers page for details. Fantastic benefits, exciting rewards, great career opportunities!
• We commit to helping you be the healthiest you’ve ever been, to create an inclusive environment, to give flexibility, to help you advance your career, give you a voice, provide safe learning space, give you healthy balance of challenge and support, recognise and reward you, be there for you, enable you to be a force for good in society.

Benefits & Compensation

Compensation includes competitive salary and amazing benefits as described above.

Diversity & Inclusion

We welcome applications from individuals of all backgrounds, experiences and perspectives. We are committed to diversity and inclusion because it is good for our employees, our business and society.

Sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. Healthy people also need a healthy environment.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.

About Us

Vitality is a multi‑award‑winning UK insurance brand here to make the world a healthier happier place.

Employment Type: Full‑Time

Vacancy: 1