Head of Supporter Care

New Yesterday

Role Overview: The Talent Set is delighted to be partnering with a leading charity to appoint an Interim Supporter Care Manager. This 12-month role will see you take the reins of a talented, multi-disciplinary team, ensuring supporters receive an outstanding experience at every touchpoint.
You’ll oversee income handling, regulatory compliance, and operational efficiency across a busy fundraising and marketing environment. Working with senior colleagues, you will refine processes, strengthen supplier relationships, and drive initiatives that keep the supporter experience central to the organisation’s success.
Key Responsibilities: Provide clear direction and leadership to the supporter care and compliance function, ensuring high-quality service and operational delivery. Design and implement a strategy for supporter care and compliance that supports the charity’s overall goals. Manage end-to-end income processing and acknowledgements, coordinating both in-house teams and outsourced partners. Maintain full compliance with relevant fundraising regulations, data protection laws, and financial controls including Gift Aid and PCI DSS. Negotiate and manage supplier relationships, setting clear performance measures and ensuring value for money. Develop and refine processes to improve efficiency, accu...
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Location:
London
Category:
Customer Service & Support

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