The CompanyChristie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 260 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values: Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.Why This Role MattersYou will be responsible for the strategic and operational management of supplier and client payments, ensuring effective processing, strong controls, and accurate recording of transactions across the business. The role is responsible for developing a performance culture and shared-service approach that improves service levels, strengthens governance, and reduces payment fraud risk, while remaining hands‑on where needed to ensure deadlines are met.A core deliverable is management of the transition from manual invoice processing to an invoice capture and automatic PO matching solution, embedding appropriate validation controls, improving user experience, and supporting phased rollout and adoption through training and clear operational procedures.You will be a strong team player, highly motivated and will provide a high level of customer service. You will be technically strong and perceptive, using your analytical skills to detect anomalies and flag anything suspicious to management on an ongoing basis.How You’ll Make an ImpactProcess OwnershipOverall responsibility for delivering efficient and effective processing and recording of payment transactions in a high volume environment.Provision of a pro‑active client focused transaction processing service to departments, clients and suppliers.Develop and implement appropriate payment solutions to introduce, maintain and develop shared service principles.To develop and ultimately to deliver on the overall payments strategyLead and develop analysis and KPI reporting on effectiveness of payments functionIdentify, recommend and deliver improvements to the client experienceResolve operational payments issues quickly and efficientlyBe the main point of contact for payment service providersManage escalation of payment issuesEnsure appropriate payments inboxes are being managed efficiently and queries allocated and prioritised on a timely basis.Ensure client payments are made in accordance with requirements and contractual terms and that clients are provided with accurate and timely payment information.Provision of Exceptional Customer ServiceProvide exceptional service to both internal and external clients.Work closely with the Group Financial Controller in the development and implementation of relevant Procurement Policy and procedures.Continually work with the business to identify process improvement, training and other requirements to improve and enforce requirements.Report and elevate poor practices, suspected fraud or other anomalies or risks to management as appropriate.Take responsibility for ensuring all users have the appropriate skills and knowledge for embedding shared service principles and secure best practice across the stakeholder population.Staff ManagementDevelop, lead and motivate the payments team to deliver high standards of operational excellence as a high performing team and a culture of best practice.Provide guidance, advice and support to the local teams and other regional payments teams.Manage the change of manual invoice matching to automated and the different skillsets required.Allocation of work (setting targets/KPIs, monitoring of progress, devising contingencies for situations where deadlines cannot be met).Oversee the process for facilitating sale single release payments in a timely manner.What you’ll bring to the teamKnowledge of basic accounting requiredKnowledge of best practice processes for paymentsA demonstrable client services ethosExperience of dealing directly with clientsAttention to detail is essentialWillingness to understand what other teams do and learn how processes affect other teams/departmentsHigh level of integrity and strong compliance attitude as the gatekeeper for paymentsProven and demonstrable communication and analytical skills and proactive experience of change managementProven ability and the credibility to persuade and influence senior managers in effecting change within the function and organisation.What’s great about working for us25 days annual leave + 1 day Birthday leaveChristie’s Christmas office closure (guaranteed between 25th Dec – 1st Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and familyAdditional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so onVolunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to youDonation matching of up to £500 per annum to help you support the organisations you care aboutFlexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleaguesDiscretionary Bonus (dependent on the business and employee performance payable in March each year) Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)Private Health Insurance – no employee contribution needed, subsidised for other family membersDental Insurance – (may be extended at personal cost)Generous Income Protection Insurance in the event of accident, sickness or injury after 12 monthsCompetitive Life Insurance policy from first dayEmployee Assistance Programme – access to personal advice and support services including counsellingEyecare vouchers (once a year)Cycle to Work schemeChristie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shopsSeniorcare by Lottie, a comprehensive eldercare solutionRobust family first policy:16 weeks full pay on Maternity LeaveEligible to return to work for 80% of your agreed normal weekly working pattern while being paid as though you were working 100%, post a minimum of 16 weeks of leaveDependent back‑up care: 10 sessions/ days of childcare or eldercare per yearChristies Family Network: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea… *Christie’s reserves the right to change company benefits at any timeClosing Date: Sunday 5th April#LI-Hybrid #J-18808-Ljbffr