Head of SIAM Operations - Nottingham - Up to £85K

15 Days Old

Head of SIAM Operations - Nottingham - £75K to £85K
An exciting opportunity has arisen to recruit an experienced Head of SIAM Operations to lead the operational delivery and maturity of a large-scale Service Integration and Management (SIAM) capability within a complex multi-supplier environment. In this role you will take ownership of the SIAM function ensuring it operates as an effective service integrator across multiple strategic suppliers.
This is a senior, highly client-facing leadership role where you will oversee the health, performance, governance and evolution of the SIAM function while driving continuous service improvement.
As Head of SIAM Operations, you will: Own the operational health, effectiveness, and maturity of the SIAM capability. Ensure seamless integration of services across a multi-supplier environment. Lead the performance and maturity of ITIL-based service management practices. Support Practice Leads and SMEs while defining a clear maturity roadmap. Manage, govern and challenge Tier 1 strategic service providers. Drive accountability and ensure suppliers meet agreed service levels and standards. Be heavily involved in stakeholder engagement, acting as a trusted operational advisor to senior client stakeholders. Represent SIAM operations in governance forums, operational reviews, and strategic Oversee o...
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Location:
Nottingham
Salary:
not provided
Job Type:
FullTime
Category:
Charity, Development & Non Profit

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