Head of SIAM Operations - Nottingham - Up to £85K
New Yesterday
Have you got what it takes to succeed The following information should be read carefully by all candidates.
An exciting opportunity has arisen to recruit an experienced Head of SIAM Operations to lead the operational delivery and maturity of a large-scale Service Integration and Management (SIAM) capability within a complex multi-supplier environment. In this role you will take ownership of the SIAM function ensuring it operates as an effective service integrator across multiple strategic suppliers.
This is a senior, highly client-facing leadership role where you will oversee the health, performance, governance and evolution of the SIAM function while driving continuous service improvement.
As Head of SIAM Operations, you will:
- Own the operational health, effectiveness, and maturity of the SIAM capability.
- Ensure seamless integration of services across a multi-supplier environment.
- Lead the performance and maturity of ITIL-based service management practices.
- Support Practice Leads and SMEs while defining a clear maturity roadmap.
- Manage, govern and challenge Tier 1 strategic service providers.
- Drive accountability and ensure suppliers meet agreed service levels and standards.
- Be heavily involved in stakeholder engagement, acting as a trusted operational advisor to senior client stakeholders.
- Represent SIAM operations in governance forums, operational reviews, and strategic Oversee operational assurance, performance reporting, service resilience, and operational risk management.
- Provide leadership during major incidents or service crises.
- Lead and develop a team of SIAM Service Managers and SMEs.
- Foster a culture of accountability, collaboration, and continual improvement.
- Significant hands-on experience working in SIAM or complex multi-supplier IT environments - this will incorporate ITSM and Service Operations expertise.
- Large Service Integration environments, Managed Service or outsource provider background.
- Strong practical knowledge of ITIL-based service management
- Experience managing strategic service providers and internal teams in large highly regulated enterprise environments. xbpsjku
- Familiarity with enterprise service management platforms and tooling (ServiceNow highly advantageous)
- Excellent stakeholder engagement and leadership skills
- Location:
- Mansfield
- Job Type:
- FullTime
- Category:
- Management And Consultancy
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