Head of Services UK

New Yesterday

Husqvarna UK Forest & Garden Division

Head of UK Aftersales Outdoor Power Equipment (OPE)

Location: Hybrid [50% Office / 50% Home] (Head Office Newton Aycliffe, County Durham, UK)

Reports to: Managing Director Husqvarna UK

Travel: Required (20%), both domestically and internationally (occasional).

Shape the Future with Us

At Husqvarna Group, we believe that true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With over 300 years of pioneering spirit, we continue to push boundaries not for the sake of change, but to make a meaningful difference for our customers, our teams, and the world around us.

Being bold means stepping outside our comfort zones, embracing new opportunities, and acting decisively. But we do so with care always considering the impact of our actions and holding ourselves accountable to the highest standards. Our dedication fuels our progress. We work hard, stay passionate, and support one another to achieve shared success.

This is how we Win Through Culture by living our values every day. If you're ready to be part of a global team thats driven by purpose, innovation, and collaboration, wed love to hear from you.

Position Overview

Husqvarna UK is seeking an experienced, customer centric aftersales manager responsible for overseeing the complete aftersales business for the UK, delivering high levels of dealer support and service efficiency to ensure an industry leading customer experience. The role is responsible for overseeing the daily operation of the aftersales team and managing key functions such as warranty, technical support, training, spare parts, new product launch readiness and service strategy whilst building strong relationships with internal and external stakeholders.

This role is critical to the future success of the business, and plays a key part in supporting our expanding dealer and retail network, strengthening Husqvarnas market leadership in the UK.

Key Responsibilities

Leadership & Strategy

Develop and implement the aftersales strategy for the UK Forest & Garden division in alignment with the BU Europe and Husqvarna Strategy 2030 objectives.
Manage the aftersales budget, KPIs, processes and performance reports, providing regular updates to senior management.
Lead, coach and inspire a high performing aftersales team, including workshop, technical support, training and warranty administration to exceed targets and KPIs.
Develop the organisation structure in line with strategic priorities and resource needs whilst maintaining agility and operational excellence within budget.
Drive continuous improvement in service processes, repair times and spare parts availability.
Champion digital tools and platforms for technical support, fault diagnostics, customer resolution, training and communication.
Develop strong communication processes both internally and to external business partners.
Ensure compliance with established company policies and procedures, including compliance with local Health, Safety and Environmental Regulations.

Channel & Network Development

Build strong, long-term relationships with key partners, distributors, and retail accounts.
Implement programs to enhance dealer performance, loyalty, and brand representation.
Ensure the technical and aftersales capability of our channel partners are in-line with standards set.
Implement and oversee technical training, including roadshow events, on-site bespoke training, webinars and provide support at tradeshow events. To improve service delivery levels.
Monitor and improve customer satisfaction metrics related to aftersales performance.

Business Development

Identify and maximise new business opportunities, including new products and services.
Collaborate within the UK, EU Region and Central support teams to develop the spare parts and services growth strategy to meet customer support & service goals.
Support the new product introduction process by ensuring readiness of aftersales infrastructure.

Financial & Operational Management

Own the aftersales budget, services offerings and reporting processes.
Ensure maximum profitability through effective pricing, processes and warranty cost control.
Drive operational excellence through process improvements and development of digital tools.
Lead warranty claims reviews, root cause analysis and corrective action plans.

Qualifications & Experience

Degree or relevant vocational qualification in Business, Engineering, or related field.
Previous experience in an aftersales/service management role, working within a dealership, distributor or OEM aftersales business, preferably within outdoor power equipment or related industry.
Proven track record in developing and implementing successful aftersales strategies in the UK market.
Strong understanding of technical service operations, warranty processes, and parts logistics.
Have knowledge of dealer aftersales management, including workshop control process and utilisation of labour, stock control best practises and maximising aftersales profitability.
Inspirational leader with a proactive hands-on approach to problem solving and have a passion for excellent customer experience.
Poses strong IT and numeracy skills. Proficiency in MS Office and experience with ERP/CRM systems and digital tools for aftersales management (SAP experience a plus).
Experience managing change and implementing process improvements across technical support function.
Be well organised, self-motivated and be able to work by initiative, independently without supervision.
Full UK driving licence and willingness to travel as required.

Key Skills & Competencies

Exceptional Communication Skills

Ability to communicate clearly, confidently, and persuasively across all levels of the organisation.
Skilled in presenting complex ideas and data in a compelling and accessible manner.
Strong interpersonal skills to foster trust and collaboration with internal teams and external partners.
Ability to manage dealer and customer concerns and product issues to a successful conclusion using mutual respect and strong negotiation skills

Leadership & Influence

Capable of motivating teams, partners and stakeholders toward shared goals.
A track record of building and leading high performing teams.
Experience in managing cross-functional collaboration and change initiatives.

Analytical & Strategic Thinking

Data-driven decision-maker with a keen eye for detail.
Strong analytical, organisational, and reporting skills.

Company Culture

At Husqvarna UK, we foster a culture of innovation, sustainability, and collaboration. We believe in empowering our people to be bold, take initiative and challenge the status quo. Our teams are united by a shared passion for our industry and commitment to continuously improving to deliver a great experience to our customers and partners.

We value diversity, integrity, and transparency, and we strive to create an inclusive environment where everyone can thrive. Whether in the field or at the office, we support each other, celebrate success, and work together to shape the future of outdoor spaces.

What We Offer

At Husqvarna Group, were committed to supporting our people with a benefits package that reflects our values and dedication to excellence. When you join us, youll gain access to a wide range of rewards designed to help you thrive both at work and beyond.

Competitive Salary Rewarding your skills, experience, and contributions.
Performance-Based Incentives Recognising and celebrating your achievements.
Private Medical Insurance through Bupa.
Life Assurance Coverage of up to 6x your annual salary.
My Husqvarna Benefits Your hub for exclusive employee perks, wellbeing resources, and discounts.
Cycle to Work Scheme Save on bikes and accessories while promoting a healthy, eco-friendly commute.
Enhanced Family-Friendly Leave Supporting you through lifes important moments.
Comprehensive Health & Wellbeing Support Including medical, dental, and mental health services.
Premium company vehicle.
25 Days holiday plus bank holidays.

How To Apply

Please supply a CV along with covering letter.

Applications should be made via email to

Last Date To Apply

We are continuously accepting applications

LNKD1_UKTJ #J-18808-Ljbffr

Apply

Location:: Newton Aycliffe, England, United Kingdom
Salary:: £125,000 - £150,000
Category:: Management & Operations

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