Head of Service

New Yesterday

Job Title: Head of Service Location: Staines
Overview We are seeking a proactive and driven Head of Service to lead and take full ownership of our clients planned and reactive maintenance operations. Reporting directly to the Company Director, you will manage a small team, ensure exceptional service delivery, and play a key role in growing the service division.
Key Responsibilities
Service Operations Leadership
Oversee day-to-day service and breakdown operations, including planned maintenance and reactive callouts Act as the escalation point for complex customer issues, ensuring timely and professional resolution Coordinate with engineers and internal teams to deliver efficient, high-quality serviceTeam Management
Lead, support, and develop a team of Service Coordinators Set clear expectations and maintain high performance standards Foster a culture of accountability, collaboration, and continuous improvementProcess Improvement
Define and monitor service KPIs and SLAs Use data insights to identify trends, improve performance, and resolve inefficiencies Standardise and enhance service processes to ensure quality and consistencySkills & Experience
Essential
Proven experience in service management, operations leadership, or a similar role Strong problem-solving skills with the ability to make decisions under pressure Excellent communication and interpersonal abilities Proactive, results-driven mindset ...
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Location:
Staines
Salary:
£50,000 - £60,000 /annum
Job Type:
FullTime
Category:
Manufacturing & Purchasing

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