Regional Leadership. Operational Performance. Customer Excellence.Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry?Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions.This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio.You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.The Role at a GlanceHead of Service Operations (Service & Repairs)Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous PensionFull TimeCompany: Pioneer of the British lift industry.Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.Culture: Safety, Ethics & Quality FocusedThe OpportunityThis is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast.You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability.Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.ResponsibilitiesOperational Leadership & DeliveryLead the safe delivery of lift maintenance and repair services across the regionEnsure service delivery meets contractual commitments and customer expectationsDrive operational efficiency through planning, scheduling and resource allocationImplement and monitor service processes and KPIs including productivity and response timesCommercial & P&L OwnershipTake full responsibility for regional P&L performanceDeliver revenue, margin, profitability and cash targetsIdentify opportunities to grow the service portfolio and expand customer relationshipsBuild strong relationships with key customers, consultants and stakeholdersAct as escalation point for operational and service-related issuesEnsure high levels of customer satisfaction and long-term retentionLeadership & Team DevelopmentLead, coach and develop Service Delivery Managers, Repair Managers and engineersBuild and maintain a high-performing, accountable cultureDrive engagement, performance and continuous improvement across teamsCompliance, Safety & GovernanceMaintain the highest EH&S standards across all operationsEnsure compliance with regulations, industry standards and company policiesSupport cross-functional and regional initiatives across the businessAbout YouYou are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry.You will likely haveProven experience in a senior operational leadership roleStrong track record of improving operational performance and profitabilityExperience managing P&L and delivering commercial targetsAbility to build relationships with major clients and senior stakeholdersExperience leading and developing high-performing teamsStrong organisational skills with high levels of ownership and accountabilityExcellent communication skills across technical and non-technical audiencesConfidence handling escalations and complex operational challengesCommercial awareness with the ability to identify growth opportunitiesExperience within a transforming, scaling or turnaround business environment would be highly beneficial.Open-minded and inquisitive – embraces continuous improvementExtreme ownership – takes accountability for results and solutionsCustomer centric – prioritises long‑term relationships and service excellenceHonesty and integrity – acts with transparency and professionalismDoing the basics brilliantly – focuses on safety, discipline and consistent executionEmployee Assistance ProgrammeEnhanced family policiesWhy Join Liftec Express?Senior leadership role with full operational and commercial ownershipOpportunity to lead a key region within a growing PE‑backed businessStrong focus on operational excellence, safety and customer satisfactionInfluence business transformation and performance improvementWork with a respected brand in the lift and engineering services sectorIf you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you.Apply now to explore this opportunity in confidence. #J-18808-Ljbffr