About Trustly

At Trustly, we’re building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our ambition is to build the world’s most disruptive payment network and redefine what the payment experience should feel like.

About the role

We are seeking a highly experienced and strategic leader to join our executive team as the Head of Risk and Compliance/Chief Risk and Compliance Officer UK. This individual will also be nominated as the Money Laundering Reporting Officer (MLRO) and hold PSD Individual nominations for these roles. The role is responsible for designing, implementing, and overseeing all aspects of the company’s Risk, Compliance, and Anti-Financial Crime frameworks, serving as the primary point of contact for the FCA, NCA, and other regulatory bodies.

What you’ll do

• Governance, Strategy & Leadership: Serve as a key advisor to the Board, CEO, and Senior Management on all risk and compliance matters.
• Develop and maintain the firm’s Risk Appetite Statement, ensuring risk strategy aligns with the overall business strategy.
• Provide accurate, timely, and relevant risk and compliance information to the Board, Senior Management, and regulators.
• Take full ownership of all Risk, Compliance, and AML/CTF policies, ensuring they are fit for purpose, regularly reviewed, and effectively embedded.
• Liaise with Internal Audit to ensure controls are effective and remedial actions are tracked to completion.
• Oversee the implementation and continuous improvement of the Risk Management Framework.
• Identify, assess, control, and mitigate all material risks (operational, financial, regulatory, etc.).
• Conduct comprehensive Risk Assessments of the entity’s operations, including business, products, customers, and outsourcing relationships.
• Implement a UK-wide compliance framework, policies, and controls.
• Monitor compliance with all relevant regulatory obligations (e.g., PSRs, Open Banking regulations) and conduct proactive surveillance to identify potential breaches.
• Advise the business on payment regulatory questions related to product development, merchant agreements, end‑user terms, and partner relationships.
• Oversee client fund safeguarding and reconciliation functions.
• Act as the final point of escalation and decide on actions for all reported cases.
• Serve as the nominated MLRO and Nominated Officer, managing all external SAR submissions to the NCA, FIUs, and law enforcement.
• Establish, maintain, and oversee effective AML/CTF framework, including AML Risk Assessment and customer risk assessment methodologies.
• Own and review higher‑risk customer relationships and provide final sign‑off.
• Develop efficient KYC and underwriting processes to prevent illicit transactions, including sanctions screening.
• Act as the primary contact for the FCA and other authorities, managing regulatory reporting and ensuring timely and accurate submissions.
• Oversee the group’s risk and compliance functions, ensuring strategic alignment across parent and subsidiary.
• Provide strategic guidance and support to subsidiary leadership for group‑level risk and controls.

Who you are

• A minimum of 6–10 years of relevant experience in risk and compliance roles within an FCA‑regulated payments or e‑money institution.
• 3–5 years of demonstrable experience as a nominated MLRO and/or Head of Compliance.
• Expert-level understanding of the UK regulatory landscape, including PSRs, FCA Handbook, Proceeds of a Crime Act, Money Laundering Regulations, JMLSG guidance, and Open Banking.
• Deep expertise in KYC, transaction monitoring, sanctions, SAR reporting, and managing investigations.
• Proven senior leadership experience with the ability to influence C‑suite executives, board members, and regulators.
• Experience as the primary point of contact with the FCA and NCA.
• Previous experience as a statutory director or board member is advantageous.
• Experience managing compliance in a complex group structure (parent/subsidiary) is highly beneficial.
• Holding a relevant professional qualification (e.g., ICA Diploma, ACAMS) or a legal background is preferable.
• Strategic thinker with a big‑picture mindset and ability to align risk management with business goals.
• Unquestionable integrity and strong ethical compass.
• Excellent communicator who can distill complex regulatory concepts into clear advice for stakeholders.
• Resilient, pragmatic, and hands‑on with a problem‑solving attitude in a fast‑paced scale‑up environment.

Benefits

• 20 to 30 days of holiday to support a healthy work‑life balance.
• Monthly team outing allowance for social events.
• Parental leave top‑up for new parents.
• On‑site perks to make your workday smoother.
• Well‑being support covering gym memberships, massages, and more.
• Additional benefits designed to enhance your work‑life experience.

About the working environment

Shape your role and make an impact in a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast‑paced environment and enjoy collaborating across different areas of the organisation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.