Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

At the heart of our commercial strategy, the Revenue Operations (RevOps) team plays a critical role in unifying sales, marketing, and customer success.

This team drives operational excellence by creating scalable processes, leveraging data-driven insights, and aligning cross-functional teams to maximise growth and efficiency. We're not just about numbers—we're about impact. From streamlining go-to-market motions to championing system innovation, RevOps is the backbone of our revenue engine.

Role Purpose

Head of Revenue Operations will play a critical role within the RevOps team. They will work directly with the Chief Operations Officer to define and implement standard operating procedures and risk governance models throughout the organisation.

Key Responsibilities of the role

• Lead and optimise operational processes across Marketing, Sales, Client Services, and Relationship Management to enhance the client experience and maximise revenue generation.
• Ensure all key processes are fully documented and governed, including ownership, regular reviews, and version control.
• Design and implement RevOps-specific Standard Operating Procedures aligned with organisational objectives.
• Own and manage the RevOps tech stack’s risk matrix in collaboration with IT Security, ensuring compliance and operational resilience.
• Drive performance through data and insights by enabling revenue teams with the analytics and reporting needed for effective planning and execution.
• Collaborate with functional heads to define KPIs that align with business goals and support consistent revenue growth.
• Act as the Salesforce Subject Matter Expert, defining the platform roadmap in alignment with strategic priorities.
• Provide governance over all Salesforce requirements to ensure alignment with business strategy and industry best practices.
• Lead and contribute to strategic Salesforce initiatives, including scoping, requirements gathering, change management, and successful project delivery.
• Develop and maintain a comprehensive sales enablement programme, ensuring ongoing training through a mix of live sessions and digital content.
• Maintain and govern sales training materials, ensuring they are regularly reviewed and updated.
• Oversee the administration and adoption of go-to-market systems, ensuring they are effectively integrated and leveraged by revenue-generating teams.
• Define and enforce internal SLAs for both business-as-usual Salesforce support and project-related tasks, ensuring timely delivery and accountability.

Your experience, skills and knowledge

• Certified Salesforce professional with extensive years experience in a role related to Salesforce.
• Experience in a RevOps/ CRM Leadership role.
• Established experience of managing a high-performing Strategy Team operating within Financial Services.
• Proven track record of driving performance of successful revenue teams.
• Analytical skills to develop effective processes and reporting systems that provide key insights.
• Ability to communicate, present and influence all levels of the organisation, including executive and C-level.
• Experience with Revenue Cloud (CPQ).
• Worked in the tech/fintech sector with a “Start up” or “Scale up” across multiple territories.
• Experience working in crypto/digital assets space

THE BENEFITS OFFERED

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

• Paid Time Off -A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive Medical Insurance -Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
• Life Insurance
• Enhanced Pension Contributions -Includes an enhanced employer matching contribution
• 24/7 Employee Assistance Programme (EAP)

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.

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