??North West (Burnley, Tameside, Rochdale Multi-site)
??Full-time | Senior Leadership
??Competitive Salary + Performance Incentives

We are seeking an experiencedHead of Operationsto lead and scale multi-site domiciliary and complex care services across the North West.

This is acritical senior leadership positionwith full responsibility for operational performance, Registered Manager leadership, and service delivery across multiple branches.

??Essential Requirement:
You must have direct experience managing1,000+ care hours per weekwithin adomiciliary or similar regulated care environment. Applications without this will not be considered.

Operational Leadership

• Lead and manage all Registered Managers across multiple sites
• Drive performance against KPIs (staffing, compliance, retention, financials)
• Oversee rota management, capacity planning, and service delivery
• Act as escalation point for operational issues

Quality & Compliance

• Ensure fullCQC complianceacross all services
• Lead audits, inspections, and continuous improvement plans
• Oversee safeguarding, incidents, and complaints

Workforce Management

• Improve staffing stability and reduce agency reliance
• Drive performance management and accountability at management level
• Support recruitment and retention strategies

Commercial Performance

• Manage budgets, margins, and contract performance
• Monitor staffing ratios and cost control
• Work with finance to forecast growth and demand

External Stakeholders

• Build relationships withICBs, commissioners, and case managers
• Support tenders, new service mobilisation, and growth

Essential:

• Senior operational leadership experience indomiciliary care / complex care
• Proven track record managingmulti-site services
• Experience overseeing1,000+ care hours per week
• Strong knowledge ofCQC regulations and governance
• Experience improving service performance
• Commercially aware with strong financial understanding

Desirable:

• Registered Nurse (RN) background
• Experience in nurse-led or complex care environments
• Knowledge of CHC / ICB-funded care packages
• Experience supporting business growth or tenders

• Strong leadership presence and accountability
• Data-driven decision making
• Ability to challenge and improve underperformance
• Calm, structured approach in high-pressure environments

• Senior leadership role with real influence
• Opportunity to shape and scale a growing organisation
• Work within anurse-led, quality-focused care model
• Supportive leadership team with clear structure and accountability

If you have the experience, operational grip, and leadership capability to runhigh-volume domiciliary care services, we want to hear from you.

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