Head of Operations - Hotel Group, London

Salary: £150,000 - £175,000 + Bonus

Location: London

We’re looking for a forward-thinking Head of Operations to join a fast-growing, design-led UK hotel group with exciting expansion plans and a strong footprint in London. This is a rare opportunity to join at a pivotal time and play a key role in shaping the group’s operational strategy as it enters its next chapter of growth.

This is a dynamic, independent hotel group known for its lifestyle-led approach, elevated guest experience, and standout design. With several new openings planned across London and the wider UK, the business is scaling rapidly and building a strong reputation in the boutique hospitality space.

RESPONSIBILITIES

• Lead and support a growing portfolio of properties, with a strong focus in London.
• Oversee day-to-day hotel operations, ensuring consistency, efficiency, and excellence.
• Work closely with the founders and leadership team to develop and deliver group-wide operational strategy.
• Prepare and execute successful pre-opening plans for new properties.
• Drive commercial performance and ensure brand standards are upheld across all sites.
• Build and nurture a high-performing, guest-centric operational team.

REQUIREMENTS

• A proven multi-site operator with experience in branded, lifestyle or upscale hotel environments.
• A confident and inspiring leader who thrives in a fast-paced, entrepreneurial setting.
• Strong commercial acumen with hands-on experience in P&L ownership and driving profitability.
• A strategic mindset paired with operational agility and attention to detail.
• Based in or near London, with flexibility to travel across the UK as required.