Head of Operations | Retail | Manchester | c.£85k

Location: Manchester Reports to: Managing Director

A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.

The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment. This isn't just a Warehouse management role, it's having complete ownership of all operations supporting the SLT as the business scales.

Applicants must have experience of working within a founder led business and be comfortable working on site 5 days per week.

Key Responsibilities

Own end-to-end operations from inbound stock through to customer delivery Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency Optimise pick, pack and despatch processes as volume grows Manage courier and 3PL relationships, including SLAs and performance Lead operational readiness for peak trading and viral demand spikes Build capacity planning and contingency models across labour, space and carriers Decide when to scale in-house vs outsource and support long-term fulfilment strategy Develop a strong operational leadership team and be visible on the warehouse floor Partner closely with Finance, E-commerce and Customer ServiceWhat Success Looks Like

A joined-up, scalable operation with clear ownership Improved fulfilment speed, accuracy and delivery performance Reduced fire-fighting during peak periods An operation capable of absorbing growth at paceThe Person

Proven experience owning warehouse and outbound logistics end-to-end Background in high-volume e-commerce, retail or consumer brands Experience managing in-house teams and 3PLs Comfortable operating in fast-growth, high-pressure environments Hands-on, decisive and customer-focusedWhy Join

Market-leading consumer brand with strong growth momentum High-impact, visible leadership role Opportunity to build operations that support global scaleBH35216