Head of Operations (D2C eCommerce business) Location: London (Hybrid 2-3 days) Salary: £80,000 - £90,000 + bonus An exciting opportunity to join a successful D2C Pet start-up in London! The niche, small pet brand was founded in 2017 by pet lovers and ex‑business consultants from top firms, who are on a mission to create purpose‑driven, product‑based D2C global brands. They have since grown to be a 7‑figure awarded global brand across the UK, US, France and Germany. They have built an agile supply chain, able to guarantee worldwide deliveries of complex items within a few days and in a cost‑effective manner. They have a fun and supportive team – it’s fast‑paced, rewarding and everyone rolls their sleeves up to get the job done! About the Role

Will be a part of the leadership team working to drive operational excellence and growth Manage end‑to‑end global supply chain strategy (procurement, inventory & fulfilment) Analyse supply chain performance and implement process improvements when required Manage the rollout of new IT and technology solutions Manage the customer service team Recruit and develop a high‑performing operations and supply‑chain team

Requirements

7+ years of Supply Chain & Operations experience in a global SME Experience working for an international eCommerce business Management and leadership experience Supply chain experience specifically in the USA is highly desirable French language skills would be a plus

Benefits

25 days annual leave + Bank Holidays 25% discount in stores Pension Scheme Flexible working hours (core hours 9‑12pm) Hybrid working Entrepreneur founder (women‑led business)

Interested? Please apply. If this looks like an interesting opportunity, we will get in touch if we think your profile is a good match. Contact Yasha Mirsamadi, Associate Director at Cranberry Panda Email: yasha@cranberrypanda.co.uk Equal Opportunities: We are an equal opportunities employer. #J-18808-Ljbffr