Head of Operations & Business Development

Apply before 11.59pm on 13 August 2025.

Job summary

Location Chorley with travel throughout Lancashire as required

Interviews will take place on 21 August 2025.

About the role

As a member of the Senior Management Team you will lead on the delivery of high quality advice and information across a wide geographical area with diverse delivery channels. The successful candidate will be an experienced Operational Manager, with skills and expertise in people management and business development (ideally with local authority setting).

The role will require good analytical skills and a desire to increase efficiency across all areas of responsibility. Networking and the ability to spot and negotiate new opportunities within a local authority setting is desirable.

Experience of working within a Citizens Advice setting would also be advantageous but not essential.

Car user is essential for this post.

Hours: 37 between Monday and Friday.

Office based role in Chorley with travel throughout Lancashire to attend meetings and local offices as required. We currently have offices in Chorley, South Ribble (Leyland), Skelmersdale and Fleetwood and our service traverses 5 local authorities in Lancashire.

If you would like to apply please request a job pack by emailing sboocock@calw.org.uk

Benefits include: 21 days holiday, 8 bank holidays, birthday leave and a fully paid Christmas closedown. Long service award leave on increment after 4 years services. 8% employer pension and option for salary sacrifice. Employee Assistance programme. Blue Light discount card. Free parking.

We have a friendly and supportive office environment offering extensive training and development to our 62 staff and our many volunteers. Citizens Advice Lancashire West operate within an equal opportunities setting and dignity at work and diversity policies for all.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.