c £1 12 k per annum dependent on skills and experience

37 hours per week

Permanent

Location: Huntingdon - hybrid working 2/3 days per week in the office

we would be grateful if previous applicants did not re-apply

Are you a strategic technology leader with a passion for operational excellence and digital transformation and looking to be part of our Senior Leadership Team ? We’re looking for a Head of Infrastructure and Operations to safeguard and advance the operational performance, stability, reliability and resilience of Anglian Water’s digital estate .

You’ll drive innovation, automation and continuous improvement across hybrid environments, while shaping the future of service management and digital engagement.

In this role, you will:

• Lead the strategic direction and day-to-day digital operations , including budget costs, of infrastructure , digital workplace and service management

• Drive operational excellence of digital and data services, owning key operational measures and ensuring all SLAs are achieved

• Ensure operational stability, resilience, service predictability, and performance across digital and data platforms

• Oversee capacity planning, disaster recovery, patching, and the management of technical debt

• Develop and embed best-practice service management processes (ITIL-aligned)

• Manage outsourced service providers and ensure delivery to agreed SLAs

• Collaborate with Product, Technology and Cyber Security teams to align on delivery and risk

• Foster a high-performing, inclusive team culture and support career development

• Champion health, safety, and wellbeing through our “Safer Every Day” initiative

We’re looking for someone with :

• Extensive experience in infrastructure architecture, hybrid cloud environments and service operations

• Proven leadership in managing complex IT and OT environments and driving operational excellence

• Strong knowledge of service management best practices ideally within an Agile , DevOps and Product Management environment

• Experience in vendor management, contract governance and strategic sourcing

• A collaborative leader with strong influencing, communication, and change management skills with the ability to build strong partnerships across all stakeholder groups

• Commercially astute with a strategic mindset and a passion for innovation

• Experience with Lean, DevOps, or similar methodologies

• Expertise in disaster recovery, business continuity and cybersecurity alignment

• A track record of delivering digital optimisation , operational and service excellence

As a valued employee, you’ll be entitled to:

• 30 days holiday plus bank holidays (with flexibility for religious holidays)

• Car Allowance

• Personal private health care

• Life cover – 8x annual salary

• Competitive pension scheme – we double-match your contributions up to 6%

• Annual bonus scheme and lifestyle benefits

Why Join Us?

We’re more than just a water company. We’re a purpose-led organisation committed to sustainability, innovation, and making life better for our customers and communities. Join us and help shape the future of digital infrastructure in the water industry.