Head of Hospitality & Lifestyle

North Bay Group – Care Homes (Multi-site)

North Bay Group is a values-led care provider committed to delivering outstanding, person-centred care. We are seeking an experienced Head of Hospitality & Lifestyle to lead and enhance hospitality, dining, and lifestyle standards across our portfolio of care homes.

This is a senior specialist role, working in partnership with Home Managers and senior leaders to ensure residents enjoy high-quality food, welcoming environments, and meaningful daily experiences that enhance wellbeing and quality of life.

The Role

Reporting to the Managing Director / Operations Director, the Head of Hospitality & Lifestyle will provide expert leadership, guidance, and assurance across hospitality and lifestyle services. While this role does not directly manage site-based teams, it plays a critical role in setting standards, driving consistency, and supporting Home Managers to deliver excellence.

Key Responsibilities

• Lead and embed high-quality hospitality, catering, housekeeping, and lifestyle standards across the Group
• Enhance resident experience through excellent food, service, environments, and engaging lifestyle programmes
• Provide oversight of nutritional compliance, ensuring menus and dining meet residents’ assessed needs
• Lead and manage IDDSI framework compliance, ensuring safe and consistent delivery of modified diets and fluids
• Source and manage suppliers to ensure best price, quality, availability, and reliability
• Establish and oversee preferred supplier arrangements to support consistency and value for money
• Monitor trends in complaints, audits, feedback, and incidents related to hospitality and nutrition, taking action where required
• Support inspection readiness and strong regulatory outcomes
• Work collaboratively with Home Managers, Clinical, Quality, Operations, and Estates teams
• Share best practice and drive continuous improvement across the Group

About You:

• You will be a credible hospitality professional with strong leadership presence and a passion for improving quality of life for people living in care.

Essential:

• Senior experience in hospitality, catering, or lifestyle leadership (multi-site desirable)
• Chef qualification with strong knowledge of food standards and nutrition
• Proven experience of IDDSI framework management and nutritional compliance
• Strong commercial awareness, including supplier and cost management
• Excellent communication and influencing skills
• Willingness to travel regularly across multiple sites

Desirable:

• Experience within care homes, healthcare, or regulated environments
• Qualification in hospitality management, leadership, or health & social care
• Track record of improving resident experience and service quality

What We Offer:

• A senior, influential role focused on resident experience and wellbeing
• Opportunity to shape hospitality and lifestyle standards across a growing care group
• Competitive salary
• Supportive senior leadership team and values-driven culture