Head of Growth and CRM - High growth consumer brand
4 Days Old
Job Description
Head of Growth Marketing
London (Hybrid)
Salary £90,000 plus 20% bonus paid and generous package.
The Opportunity
Fella & Jones are exclusively partnering with a high-growth premium FMCG brand with a well-known celebrity founder, recognised for its exceptional product quality and strong brand positioning.
The business is delivering double-digit growth year-on-year and is widely considered one of the fastest-growing brands in the UK. With established DTC, subscription, wholesale, and on-trade channels, the company is now entering a new phase of international expansion.They are seeking a senior growth leader to take full ownership of the customer growth engine and drive the next stage of scale.
The Role
The Head of Growth Marketing and CRM will build a scalable, commercially efficient growth engine across acquisition, CRM, retention, and advocacy.
Sitting at the intersection of performance marketing, lifecycle, and community, this role connects all customer touchpoints into a single system, with clear ownership of CAC, LTV, ROAS, and MER.
Key Responsibilities
Growth Strategy & Commercial Ownership
- Own and evolve the end-to-end growth strategy across acquisition, CRM, retention, and advocacy
- Drive performance against core metrics (CAC, LTV, ROAS, MER)
- Build a scalable, repeatable growth engine aligned to business objectives
Performance Marketing
- Lead paid acquisition across Meta, TikTok, Google, and affiliate channels
- Manage budgets, forecasting, and optimisation with full ROI accountability
CRM, Lifecycle & Subscription
- Own CRM across email, SMS, and owned channels
- Develop segmentation and lifecycle programmes (onboarding to win-back)
- Improve retention, subscription performance, and repeat purchase
B2B & Trade CRM
- Develop partner engagement strategy across wholesale and on-trade
- Build a connected B2C2B ecosystem linking consumer demand with in-trade activation
Integration, Loyalty & Community
- Align acquisition and CRM into one system across targeting, messaging, and offers
- Optimise loyalty, referrals, and community-led growth initiatives
Data & Leadership
- Own attribution, reporting, and budget allocation
- Build and lead a high-performing growth function, embedding a test-and-learn culture
Candidate Profile
- Senior experience in growth, performance, or CRM within a consumer or e-commerce business
- Strong paid acquisition expertise and deep understanding of lifecycle and retention
- Commercial ownership of CAC, LTV, and marketing efficiency
- Analytical, hands-on, ideally with experience using Meta Ads, Klayvio, Recharge and Sigma. and comfortable operating in a fast-paced, high-growth environment
- Proven ability to work cross-functionally with commercial and sales teams
Why This Role
A rare opportunity to take ownership of growth within a category-defining, celebrity-backed brand, combining premium positioning, strong brand equity, and rapid UK success with significant international expansion ahead.
- Location:
- London
- Job Type:
- FullTime
- Category:
- Technology
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