I am delighted to be joining forces with this amazing B Corp as they appoint their First Head of Facilities Management. This is a juicy role that will need a Head of Facilities Management who cares about the details, develops people, has excellent technical knowledge and is happy to be the face of the function. The group genuinely see FM as the heartbeat of their product and appreciate more than most just how the smooth running of Property and Facilities impacts the entire business. Hooray! Who are you? You are a dynamic and proactive individual who champions high standards and adopts a hands‑on approach. You will face forward to colleagues and clients to ensure that they are safe and happy and have everything they need in perfect working order. Equally you will be a capable strategist who can create a scalable FM road map for a group who are set to grow! With 15+ sites so far, the future looks incredible. A snapshot of what you will do: (there is lots more!) Responsibilities

Ensure the delivery of Facilities Management services to a high standard, continuously identifying opportunities that will improve all aspects of space operations Drive industry-standard best practice across all areas of FM Leadership of all Hard Services including Asset Management across M&E plant, Buildings & Equipment and PPM scheduling, Soft Services, IT Systems, and storage facilities Overall responsibility for all soft services including Cleaning, Security & IT services Lead the Energy Management & Environmental Impact workstreams of our sustainability strategy Ownership of the full contract lifecycle from tender & contract through to ongoing management Responsibility for the delivery and improvement of FM Helpdesk and associated systems Support ongoing property management through working with the Operations Director, Acquisitions Director, Finance Team & Landlords on service charges, rates & lease requirement Financial Management & Governance of annual budgets & risk management Relationship Management, both internal and external, modelling great behaviours Ensure that all suppliers & contractors are appointed and onboarded in line with Bcorp guidance

Qualifications

Relevant degree or professional qualification in Facilities Management or a related field A qualification in health & safety (NEBOSH/IOSH) would be advantageous Extensive hands‑on FM experience, ideally with time spent working in a scaling growth business Experience of managing ongoing and capital expenditure budgets A thorough understanding of legal and environmental legislation relating to the built environment Demonstrable experience across contract & tender management Experience of negotiating and procuring facilities management service contracts based upon best practice principles A proven track record of managing impeccably maintained, customer-facing environments would be highly advantageous Desirable experience implementing facilities / building management systems

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