Head of Customer Service

A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth. They are now hiring a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience. What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM, AI and automation tools to improve efficiency ?? Build and support a scalable, high-performing team ?? Launch a follow-the-sun global service model ?? Embed data, KPIs, and continuous improvement <...