Domes Resorts is a leading luxury hospitality group based in Greece with a strong and expanding presence across Europe and strong partnerships with the international brands of Marriott International and Hilton Worldwide .

We are seeking an experienced and driven Head of Customer Loyalty & Partnerships to join our team.

In this role, you will design and lead Domes’ loyalty ecosystem, a hybrid subscription and points-based program spanning hotels, restaurants, beach clubs, retail, and international partners, with a target of reaching more than 50,000 members.

At the core of this position is the ability to build strong partnerships and drive commercial negotiations, supported by international exposure with a focus on the UK and Germany.

The role demands expertise in designing tier structures and rewards economics, along with the confidence to develop a loyalty ecosystem from the ground up. A builder’s mindset, comfort with ambiguity, and the capability to translate business needs into scalable loyalty solutions are essential.

Domes Resorts is seeking an experienced Head of Customer Loyalty & Partnerships to architect and scale Domes’ new membership ecosystem — a hybrid role that may include regular travel.

Scope of the Role

• Architect and launch Domes’ new loyalty ecosystem , combining subscription and points-based mechanics across hospitality, F&B, retail, and external partners.
• Design the full program structure , including tiers, benefits, earning / redemption rules, and overall rewards economics.
• Build and manage a multi-market partner network across Greece, the UK, Germany, Spain, and Portugal, spanning travel, lifestyle, retail, and financial services.
• Lead the development of a co-branded bank / card partnership , from negotiation through launch and ongoing performance management.
• Oversee the loyalty app roadmap with the Product Lead, ensuring a seamless digital experience and continuous feature advancement.
• Drive member acquisition, engagement, and retention strategies to reach a target of 50,000 members.
• Leverage data and customer insights to optimize program performance, measure ROI, and guide strategic decisions.
• Ensure GDPR and regulatory compliance across financial, data, and regional requirements.
• Manage and grow a cross-functional loyalty and partnerships team , fostering collaboration and execution excellence.
• Act as the internal champion of loyalty and customer value , shaping Domes’ global customer engagement strategy.

Requirements

Useful to have

• 5–7 years of progressive experience in loyalty, partnerships, CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.
• Bachelor’s degree in Business, Marketing, Economics, or a related field ; postgraduate studies are a plus but not required.
• Excellent communication and presentation skills in English ; additional European languages are a plus.
• Solid understanding of GDPR and regulatory considerations around customer data and financial / loyalty products , or the ability to quickly get up to speed.
• Background in industries such as airlines, hospitality, telecom, retail, fintech, or lifestyle brands , bringing a deep understanding of customer behavior, program economics, and partner ecosystems.

Key Competencies

• Partnership-first mindset – exceptional at building and nurturing external relationships; technical loyalty knowledge is a plus but not a must.
• Proven track record in strong commercial negotiation and closing win–win deals.
• International experience, ideally with exposure to the UK and / or German markets.
• Ability to design effective tier structures and rewards economics that drive customer value and ROI.
• Entrepreneurial , hands‑on attitude – comfortable building programmes and processes from the ground

What you will bring

• Demonstrated strength in partnership negotiation , including the ability to structure, pitch, and secure impactful collaborations that drive both commercial outcomes and member value.
• Entrepreneurial, global mindset , comfortable working across markets, navigating cultural nuances, and building new initiatives in fast‑moving, international environments.

Benefits

You will benefit from

• Becoming a member of an organization, the number one priority is its people, it cares about their well‑being, and it gives them room to grow and develop their skills.
• Various and diverse opportunities within the Group.
• Feeling safe and secure within a fast‑paced organization.
• Competitive compensation package paired with a performance‑based bonus program.
• Attractive travel benefits, offering access to unique destinations and experiences.
• High levels of autonomy and full ownership of a global, multi‑market loyalty program.

Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality.

Please note: Only short‑listed candidates will be contacted.