Head of Customer & Product Sales |  Glasgow, Hybrid

About the Role

Our client is looking for an experienced, customer-centric leader to take ownership of their Customer & Product Sales function. This is a strategic role with responsibility across customer service, commercial sales, contact centre operations and travel trade partnerships - all with a clear focus on driving revenue growth and delivering an outstanding end-to-end customer experience.

You’ll set the direction for customer and product strategy, embedding a customer-first mindset across the organisation and leading high-performing teams who are passionate about service excellence. A strong emphasis will be placed on using CRM insight to improve customer journeys, personalise communications and maximise sales performance, while striking the right balance between digital automation and human interaction.

Key Responsibilities

Define and deliver customer and product strategies informed by CRM data and insights. Lead, motivate and develop customer-facing teams to achieve service, sales and commercial targets. Act as a senior voice on customer experience, product development and ancillary revenue strategy. Optimise customer journeys through CRM enhancement and future-ready tools, including AI and automation. Oversee contact centres, digital support channels, social media and passenger relations. Drive measurable improvements in NPS, CSAT and overall service...