Role Overview Notting Hill Genesis, one of London's largest housing associations, is looking for an experienced and values‑driven leader to join us as Head of Contracts & Commercial Partnerships (Repairs). In this role you will shape how we work with suppliers and deliver a consistently high‑quality repairs service for our residents. Key Responsibilities

Set the strategic direction for all repairs contracts, commercial frameworks and supplier relationships. Build and sustain mature partnerships with Tier 1 contractors and specialist suppliers, balancing assurance with collaboration. Lead contract mobilisation, performance management and continuous improvement, ensuring delivery against agreed outcomes and KPIs. Use data, insight and assurance to identify risks, trends and opportunities, driving proactive intervention and improvement. Oversee commercial governance, including contract variations, renewals, dispute resolution and risk management. Work closely with Finance, Procurement and Legal teams to ensure compliant, value‑for‑money contractual arrangements. Champion a performance‑driven culture across internal teams and suppliers, addressing underperformance and service bottlenecks. Act as a resident advocate, ensuring supplier performance translates into meaningful improvements in service quality and customer satisfaction.

Qualifications Essential

Degree‑level qualification in Business Administration (MBA), Law, Finance, Procurement or a sector‑specific field (e.g. RICS, CIOB, CIH) Senior leadership experience in contracts, commercial management or strategy within a repairs, maintenance or property services environment. Strong understanding of contract law, procurement frameworks and supplier relationship management. Proven experience shaping and delivering business strategy and driving operational improvement. High level of commercial acumen, including oversight of large‑scale budgets and contracts. Advanced data literacy, with the ability to interpret and present complex performance and financial data.

Desirable

Relevant professional or commercial qualifications (e.g. IACCM, CCCM, CIPS, MCIPS, BRMP, APM, PRINCE2) Experience in social housing, local government or other regulated sectors. Knowledge of statutory and compliance obligations relating to property maintenance, such as Decent Homes and AWAAB’s Law.

Benefits

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance—free confidential advice and counselling services provided by independent specialist organisations Health cash plan Staff discounts at major retailers, gyms, restaurants, entertainment, insurance and more Interest‑free loans—including season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme Life Assurance (four times annual salary)

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation across all levels of the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer, among other diversity commitments. #J-18808-Ljbffr