Head of Commercial Motor Claims

This is a great job for someone who is an experienced operational leader, confident shaping strategy, and passionate about delivering outstanding customerand brokeroutcomes in a complex, fast-moving environment. It will suit you if youve led large customer operations, driven change at scale, and enjoy bringing people together to deliver great results across the full commercial value chain.

A bit about the job

Youll lead our Commercial Motor Claims Customer function and guide the full journey from first notification through to settlement. Youll help us deliver brilliant customer outcomes and strengthen our market-leading indemnity position.Youll work closely with our broker network, building relationships that are both strong and trusted.

Youll join a supportive and collaborative Claims leadership team that values insight, innovation and clear operational direction. A key part of this role is working closely with Underwriting, Pricing and Distribution to ensure strong alignment across the end-to-end motor business. Youll play a central role in shaping how we use digital capability, analytics and partnerships to transform our service.

Youll be accountable for operational performance, strategic delivery and coaching a high-performing team to achieve their best. Strengthening relationships with brokers and external partners will also be essential to enhancing our service, improving outcomes and supporting sustainable commercial growth.

Skills and experience were looking for:

• Strong senior-level expertise in motor insurance and claims management within a regulated financial services environment.
• Proven leadership of large, complex customer operations delivering strong customer and commercial outcomes.
• Experience leading teams through major organisational or digital transformation.
• Ability to drive operational excellence, manage risk and ensure compliance with FCA requirements.
• Skilled at building positive relationships with senior stakeholders across Underwriting, Pricing, Distribution and Claims, as well as managing and developing strong broker relationships.

Whatyoullget for this role:

Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Startingsalarycompetetive(depending on location, skills, experience, and qualifications)

• Bonus opportunity 25%of annual salary Actual amount depends on your performance and Avivas.

• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.

• 29daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefitto help you get expert support when you need it

• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme

• Brilliantlysupportive policiesincluding parental and carers leave

• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work

• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others

• We take yourwellbeingseriously with lots of support and tools

Take a lookto learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

Wereinclusive andwelcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. xbpsjku

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.