Head of Client Success at Insurtech Insights

London, United Kingdom

About us

Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. Our focus is on addressing challenges and opportunities in Insurance and Insurance Tech. We bring together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance and forge lasting partnerships and client relationships.

Insurtech Insights is part of United Media (), which develops large-scale industry media and conference products across sectors like insurance, HR, private equity, and retail.

Context for the Role

This role offers the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact. With a rapidly expanding market presence, it provides both challenges and rewards, including leading a high-performing team and influencing the company's growth. Join us to scale a business and contribute to a forward-thinking company at an exciting early growth stage.

You will report directly to the Founder/CEO in this newly created position, tasked with scaling the client success and operations departments, impacting all areas of the business. You will be an integral part of the management team, working closely with the founders, and responsible for:

Responsibilities

As a key member of the leadership team, you will be accountable for delivering value to all clients. Your team will handle onboarding new clients, managing delivery processes, and reporting performance. This role is critical to the company's growth and success.

• Team Leadership: Manage, grow, and mentor the client success team, fostering a collaborative, top-performing, and innovative environment. Set clear goals and evaluate performance.
• Growth Focus: Enable exponential growth by prioritizing customer success.
• People Management: Implement best practices and cultivate team spirit to scale and internationalize functions across markets.
• Process Optimization: Build and harmonize cross-departmental processes to maximize efficiency and customer satisfaction.
• User Journey: Collaborate closely with the organization to create an exceptional end-to-end user experience.

Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments
• Strong project management, process creation, and prioritization skills
• Proven success in leading and scaling functions like client success, operations, sales, or international expansion in a startup
• Experience in client success or business operations within a high-growth business
• Strong analytical skills, proficiency with relevant tools, and commercial acumen
• Success in applying automation to scale operations
• Passion for people: coaching, mentoring, leading, and fostering a positive, high-performing culture
• Experience in growing client/customer success functions to support rapid business growth, ideally with revenue-driving experience

What the company offers

A unique opportunity to own client success in a high-growth company, with:

• Impactful operational experience in a start-up environment
• Diverse, motivated, and international team atmosphere
• Unlimited growth potential with internal promotion opportunities
• Market-competitive compensation
• Travel opportunities for overseas conferences
• Transferable skills development through experience and training

Start date

Flexible

Monday - Friday, in-office work; remote work not available.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Please paste your full LinkedIn URL *

Do you require a visa to work in the UK? *

Do you require a visa to work in the EU? *

In your opinion, what are the key components of fostering strong, long-lasting relationships with clients? (List 3) *

How do you prioritize and manage multiple client accounts while ensuring high-quality service and attention to detail? *

How do you solicit feedback from clients, and how do you use this feedback to refine your approach? *